Frequently Asked Questions

about the Chimney Cakes / Kurtos Kalacs Ovens / Grills / Machines & MIX

How do I find your Kurtos Training Center?

Our Kurtos Training Center is situated in Gabrovo, Bulgaria (a small country in the European Union). The nearest international airport is Sofia Airport (200km from Gabrovo). If you rent a car, you can add the following address in the navigation: bul. Mogilyov 2, Gabrovo 5300, Bulgaria or GPS coordinates: N42.881152, E25.313361.



How do I store the Chimney Cake Mix?

The mix should be kept in a dry and cool place (Temp ≤ 25ºC, RH ≤ 65%). The Shelf life is 9 months from the production date.



Do your ovens have warranty?

Yes, all our ovens have 2 years limited back-to-base warranty for manufacturing defects. The service base is situated in Burgas, Bulgaria. In case of malfunction all spare parts and their replacement in our base are free for the customer. All shipping or other additional costs are customer’s responsibility. ​ However, if something happens, the fastest and easiest way to solve the problem is to send you spare parts with video tutorial how to replace it.



What is the final price with shipping included?

You can visit our online shop, choose and customise the products you want to buy, then go to the Shopping Cart, choose your shipping destination and find out the final price with the shipping costs. If you can't find your shipping destination or you want to double check the shipping costs, feel free to contact us. We will assist you to find the best possible solution. Please note that import duties, taxes and charges are not included in the item price or shipping cost. These charges are buyer's responsibility. Please check in your country's customs office to determine what these additional costs will be.



How many Kurtos Kalacs could be prepared from 1 bag/box Chimney Cake Mix?

Our Chimney Cake Mix is highly concentrated. Normally it is packed in PE-lined multilayer paper bags of 15kg. From one 15kg bag you can prepare 755pcs BIG Chimney Cakes (180g each) or 1510pcs CONE, SMALL or SLIM Chimney Cakes (90g each). For the US market only our mix is packed in 30lb boxes. Each box contains 15x separately sealed 2lb bags. From one 30lb box you can prepare 685pcs BIG Chimney Cakes (0.4lb each) or 1370pcs CONE, SMALL or SLIM Chimney Cakes (0.2lb each).



Who is the Kurtos Kalacs Oven's manufacturer and what is the place of origin?

Our company Solarika Ltd. is the manufacturer of all ovens and accessories listed in our site. All products at www.TheChimneyCakes.com are made in Bulgaria - part of European Union. Our machines are marked with CE (European Conformity sign).



Is the payment method safe and how to be sure that the purchased goods will be delivered?

We accept Credit / Debit CARDS, PayPal, Bank Transfers, Wise, etc. PayPal is the most secure payment method, because they offer Purchase Protection. It means that if you don't receive the item that you ordered, you may qualify for Purchase Protection, and PayPal will reimburse you for the full purchase price. We always use delivery methods with tracking and insurance included.